Q1:When will you ship the parcel out ?
A:Usually we will send the parcel out in 9-12 working days (except the holiday,weekends and other exceptional case.).
Q2. Are you factory?
A: Yes, dear.we are factory, We are professional customize jewelry manufacturer, nearly 10 years experience in this field.
Q3:Do you offer drop shipping ?
A:Yes,dear.We could send the package without any promotion information,invoice ,price and so on.
Q4. Does the color of gold chain fade or change?
A: No,we have high quality stainless steel, not fade, not allergy£¬you can wear it for bathing and swimming.
Q5. How do they know that name I want?
A: a. When you place order, please write your name and font for seller (Just like: Kathy, font: 02)
b. If you forget send details when place order, you can take messages to us.
Q6. Can I add my own logo? Can I use my own language?
A: Yes. As usual ONLY English support font selection, if other language need to discuss one by one with us.
Q7: What transportation method do you often use?
Answer: Friends, it depends on the order quantity and amount
Usually we will send the economic transportation method, it takes about 20-35 days to receive.
If the amount of your order exceeds $10, we will send you a standard shipping method. You need about 15-20 days to receive it.
Or you can choose to ship from the United States and receive it in about 6-9 days
If your order is more than US$150, we can provide free express delivery. (Except for remote areas).